Policies

To ensure consistency of work practices throughout the office as well as ensuring that staff understand the Ombudsman's views on how the office should fulfil its vision, mission and goals, a range of policies have been developed. Each policy is a statement or instruction from the Ombudsman that sets out the way particular issues are to be addressed or particular decisions are to be made.

Policies relating to conditions of work for staff outline the Ombudsman's commitment to maintaining certain conditions of work as a best practice public sector employer. Where required, by the conditions of service award or by principles of ethical practice, these policies have been developed in consultation with staff.

A complete list of office policies can be found in our Summary of Affairs. Although some policies are confidential or sensitive, most of our policies are available to the public. They can be obtained by contacting the office.

The following are examples of the types of policies that we have.

• Code of Conduct
• Compliments and Complaints
• Conflict of Interests
• Guarantee of Service