Scrutinise systems

We review the systems of government and certain non-government agencies in NSW for preventing conduct that could be abusive to children. We also review their handling of reportable allegations and convictions involving their employees. One of the ways that we do this is by auditing agency policies and processes.

We also scrutinise and review:

• The systems established by NSW Police to deal with complaints about police officers. We audit NSW Police’s records, such as those about how police handled less serious complaints, and keep under scrutiny police policies, procedures and practices in dealing with complaints.
• The efficiency and effectiveness of complaint handling systems of community service providers. Where appropriate, we make recommendations to improve their complaints procedures, and encourage the resolution of complaints at a local level.
• Compliance by law enforcement agencies with accountability requirements relating to the use of telephone intercepts and undercover operations.