Other complaint handling bodies

There are many complaint handling bodies that deal with specific complaints. It depends on the nature of your complaint, and the organisation or individual you are complaining about.

Some of these complaint handling bodies are listed below. We have included the telephone numbers, email and website addresses wherever appropriate.

If you have any further queries, please contact our inquiries staff on 02 9286 1000.

Discrimination, disability or harassment
Employment
Energy and water
Freedom of information
Government departments and public servants
Legal matters
Media
Health matters
Real estate agents or landlords and builders
Police
Privacy matters
Private business matters
Telecommunications

Discrimination, disability or harassment

Anti-Discrimination Board

Stockland House
Level 4, 175-183 Castlereagh St
SYDNEY NSW 2000
Phone: (02) 9268 5555
Freecall: 1800 670 812 (within NSW)
TTY: (02) 9268 5522
Fax: (02) 9268 5500
Website: www.lawlink.nsw.gov.au/adb

People with Disability Australia Incorporated

For people with a disability who wish to make a complaint about their rights being infringed.

52 Pitt St
REDFERN NSW 2016
Phone: (02) 93703100
Freecall: 1800 422 015
TTY: (02) 9318 2138
TTY: 1800 422 016 freecall
Fax: (02) 9318 1372
Website: www.pwd.org.au
Email: pwd@pwd.org.au

Human Rights and Equal Opportunity Commission (CTH)

Level 8, Piccadilly Tower
133 Castlereagh St
SYDNEY NSW 2000
GPO Box 5218, SYDNEY NSW 2001
Phone: (02) 9284 9600
Complaints Infoline: 1300 656 419
Privacy Hotline: 1300 363 992
General enquiries and publications: 1300 369 711
TTY: 1800 620 241
Fax: (02) 9284 9611
Website: www.hreoc.gov.au

National Disability Abuse and Neglect Hotline

A hotline for reporting or complaining about the abuse or neglect of a person with a disability at home, in the community, or in any other location. The hotline will refer a complainant to a relevant state or local agency where necessary.

52 Pitt St
REDFERN NSW 2016
Locked Bag 2705
STRAWBERRY HILLS NSW 2012
Free call: 1800 880 052
TTY: 1800 301 130
National relay service: 1800 555 677
Fax: 02 9318 1372
Website: www.disabilityhotline.org

National Disability Complaints Resolution and Referral Service (CRRS)

For people with a disability who wish to make a complaint about their rights being infringed in a disability employment service or by a disability advocacy services .

52 Pitt St
REDFERN NSW 2016
Locked Bag 2705
STRAWBERRY HILLS NSW 2012
Free call: 1800 880 052
TTY: 1800 301 130
National relay service: 1800 555 677
Fax: 02 9318 1372
Website: www.crrs.org.au

Intellectual Disability Rights Service (IDRS)

A community legal centre specialising in legal and rights issues for people with a disability.

2C/199 Regent St
REFERN NSW 2016
Phone: (02) 9318 0144
Freecall: 1800 666 611
Fax: (02) 9318 2887
Website: www.idrs.org.au

Employment

Department of Commerce, Office of Industrial Relations (NSW)

McKell Building
2-24 Rawson Pl
SYDNEY NSW 2000
Award Inquiry Service: 131 628
Fax: (02) 9020 4700
Website: www.industrialrelations.nsw.gov.au

Government and Related Employees Appeal Tribunal (NSW)

GREAT hears and determines appeals against decisions relating to the discipline and promotion of NSW public sector employees.

Level 2, 1 Oxford St
DARLINGHURST NSW 2010
Phone: (02) 9020 4750
Fax: (02) 9020 4790
Website: www.industrialrelations.nsw.gov.au/great

Transport Appeal Boards (NSW)

For promotion and disciplinary matters for public sector transport authorities employees.
Contact details see above under ‘Government and Related Employees Appeal Tribunal’.

WorkCover Authority (NSW)

For all occupational health and safety, workers compensation and rehabilitation information.

92-100 Donnison St
GOSFORD NSW 2250
Locked Bag 2906
LISAROW NSW 2252
Phone: (02) 4321 5000
Fax: (02) 4325 4145
Info Centre: 13 10 50
Info Fax: (02) 9287 5491
TTY: (02) 4321 5455
Website: www.workcover.nsw.gov.au
Email: contact@workcover.nsw.gov.au

Energy and water

Energy and Water Ombudsman NSW (EWON)

Freepost: Reply Paid K1343
HAYMARKET NSW 1239
Freecall: 1800 246 545
Freefax: 1800 812 291
Website: www.ewon.com.au
Email: omb@ewon.com.au

Freedom of information

You should make your complaint to the FOI officer at the authority concerned.

Commonwealth Ombudsman

Level 7, North Wing
Sydney Central, 477 Pitt St
SYDNEY NSW 2000
GPO Box K825
HAYMARKET NSW 1240
Phone: (02) 9218 3000
1300 362 072 (cost of a local call)
Fax: (02) 9211 4402
Website: www.comb.gov.au
Email: ombudsman@ombudsman.gov.au

NSW Ombudsman

Level 24, 580 George St
SYDNEY NSW 2000
Phone: 02 9286 1000
1800 451 524 Toll free (outside Sydney metro)
TTY: 02 9264 8050
TIS: 131 450
Fax: 02 9283 2911
Web: www.ombo.nsw.gov.au
Email: nswombo@ombo.nsw.gov.au

Administrative Decisions Tribunal

The main role of the ADT is to review administrative decisions about freedom of information, adoption, community and disability services, hear complaints of discrimination, vilification, harassment and victimisation, hear certain types of professional misconduct cases against solicitors or barristers and hear retail lease claims.

Level 15, 111 Elizabeth St
SYDNEY NSW 2000
Phone: (02) 9223 4677
Freecall: 1800 060 410
TTY: (02) 9235 2674
Fax: (02) 9233 3283
Website: www.lawlink.nsw.gov.au/adt

Government departments and public servants

FEDERAL GOVERNMENT

Commonwealth Ombudsman

Your federal member of Parliament

See entry under ‘Commonwealth Parliamentary Offices’ in the telephone directory.

NSW STATE GOVERNMENT

Commission for Children and Young People

The CCYP looks after the interests of children and young people. They conduct a range of public inquiries, research, community education and training. They also co-ordinate employment screening for child related employment.

Level 2, 407 Elizabeth St
SURRY HILLS NSW 2010
Phone: (02) 9286 7276
Fax: (02) 9286 7267
TTY: (02) 9286 7286
Website: www.kids.nsw.gov.au
Email: kids@kids.nsw.gov.au

Department of Community Services

Contact the client feedback and assistance unit.

4-6 Cavill Ave
ASHFIELD NSW 2131
Locked Bag 28
ASHFIELD NSW 1800
phone: (02) 9716 2222
Freecall 1800 000 164
Fax: (02) 9716 2999
Website: www.community.nsw.gov.au
Email: client.feedback@community.nsw.gov.au

Independent Commission Against Corruption (ICAC)

Level 21, 133 Castlereagh St
SYDNEY NSW 2000
GPO Box 500
SYDNEY NSW 2001
Phone: (02) 8281 5999
Freecall: 1800 463 909
Fax: (02) 9264 5364
Website: www.icac.nsw.gov.au
Email: icac@icac.nsw.gov.au

NSW Ombudsman

Office of the Inspector of the Independent Commission Against Corruption

GPO Box 5341

SYDNEY NSW 2001

Phone: (02) 8374 5381

Fax: (02) 8374 5382
Website: www.oiicac.nsw.gov.au
Email: InspectorICAC@oiicac.nsw.gov.au

Your state member of Parliament

See entry under ‘Parliament of NSW’ in the Telephone Directory.

Department of Local Government

Contact the investigations and review unit.

Level 2, 5 O’Keefe Ave
NOWRA NSW 2541
Locked Bag 3015
NOWRA NSW 2541
Phone: (02) 4428 4100
TTY: (02) 4428 4209
Fax: (02) 4428 4199
Website: www.dlg.nsw.gov.au
Email: dlg@dlg.nsw.gov.au

Legal matters

LAWYERS AND SOLICITORS

Office of the Legal Services Commissioner

Please ring the inquiry line for advice before submitting a written complaint.

Level 15, Goodsell Building
8-12 Chifley Square
SYDNEY 2000
GPO Box 4460
SYDNEY NSW 2001
Phone: (02) 9377 1800
Freecall: 1800 242 958
TTY: (02) 9377 1855
Fax: (02) 9377 1888
Website: www.lawlink.nsw.gov.au/olsc
Email: olsc@agd.nsw.gov.au

STATE COURT JUDGES, MAGISTRATES OR JUDICIAL OFFICERS

The Judicial Commission of NSW

Level 5, 301 George St
SYDNEY NSW 2000
GPO Box 3634
SYDNEY NSW 2001
Phone: (02) 9299 4421
Fax: (02) 9290 3194
Website: www.judcom.nsw.gov.au
Email: judcom@judcom.nsw.gov.au

Media

PRINT MEDIA

The Australian Press Council

For articles or editorial in the print media.

Suite 10.02, 117 York St
SYDNEY NSW 2000
Phone: (02) 9261 1930
Freecall: 1800 025 712
Fax: (02) 9267 6826
Website: www.presscouncil.org.au
Email: info@presscouncil.org.au
Email: complaints@presscouncil.org.au

TELEVISION AND RADIO

Australian Broadcasting Authority

For unresolved complaints and breaches of the Broadcasting Services Act 1992.

Level 15, Darling Park
201 Sussex St
SYDNEY NSW 2000
PO Box Q500
Queen Victoria Building, NSW 1230
Phone: (02) 9334 7700
Freecall: 1800 226 667
TTY: (02) 9334 7777
Fax: (02) 9334 7799
Website: www.aba.gov.au
Email: info@aba.gov.au

ABC audience and consumer affairs

For ABC television or radio.

PO Box 9994
SYDNEY NSW 1203
Phone: (02) 8333 1500
Fax: (02) 8333 5439
Website: www.abc.net.au

Independent complaints review panel

Contact the panel if your complaint relates to serious bias, lack of balance or unfair treatment in an ABC broadcast and you have either failed to receive a response from the ABC within six weeks or are dissatisfied with the response.

GPO Box 688
SYDNEY NSW 1585
Phone: (02) 8333 5639
Website: www.abc.net.au

Special Broadcasting Service

For SBS television or radio.

Locked Bag 028
CROWS NEST NSW 1585
Phone: (02) 9430 2828
Freecall: 1800 500 727
Fax: (02) 9430 3700
Website: www.sbs.com.au

Health matters

Health Care Complaints Commission (NSW)

For complaints about doctors, other health care providers, hospitals or health services.

Level 13, 323 Castlereagh St
SYDNEY NSW 2000
Locked Bag 18
STRAWBERRY HILLS NSW 2012
Phone: (02) 9219 7444
Freecall: 1800 043 159
Fax: (02) 9281 4585
TTY: (02) 9219 7555
Website: www.hccc.nsw.gov.au
Email: hccc@hccc.nsw.gov.au

Real estate agents, landlords and builders

Department of Commerce (NSW), Office of Fair Trading

1 Fitzwilliam St
PARRAMATTA NSW 2150
Phone: 13 32 20 call centre
(02) 9895 0111
TTY: (02) 9338 4943
Fax: (02) 9895 0222
Website: www.fairtrading.nsw.gov.au
Email: enquiry@oft.commerce.nsw.gov.au

Advisory centres at Albury, Armidale, Blacktown, Bathurst, Broken Hill, Coffs Harbour, Dubbo, Gosford, Goulburn, Grafton, Hurstville, Lismore, Liverpool, Newcastle, Orange, Parramatta, Penrith, Port Macquarie, Queanbeyan, Tamworth, Tweed Heads, Wagga Wagga and Wollongong.

Police

Commonwealth Ombudsman

For complaints about the Federal Police.

Level 7, North Wing
Sydney Central, 477 Pitt St
SYDNEY NSW 2000
PO Box K825
HAYMARKET NSW 1240
Phone: (02) 9218 3000
1300 362 072 (cost of a local call)
Fax: (02) 9211 4402
Website: www.comb.gov.au
Email: ombudsman@ombudsman.gov.au

NSW Ombudsman

For complaints about NSW police.

Police Integrity Commission (NSW)

For complaints about serious police corruption and misconduct.

Level 3, 111 Elizabeth St
SYDNEY NSW 2000
GPO Box 3880
SYDNEY NSW 2001
Phone: (02) 9321 6700
Freecall: 1800 657 079
Fax: (02) 9321 6799
Website: www.pic.nsw.gov.au
Email: contactus@pic.nsw.gov.au

Privacy matters

Federal Privacy Commissioner

GPO Box 5218
SYDNEY NSW 2001
Phone: 1300 363 992
TTY: 1800 620 241
Fax: (02) 9284 9666
Website: www.privacy.gov.au
E-mail: contactus@pic.nsw.gov.au

Privacy NSW

Goodsell Building
8-12 Chifley Square
SYDNEY NSW 2000
GPO Box 6
SYDNEY NSW 2001
Phone: (02) 9228 8585
Fax: (02) 9228 8577
Website: www.lawlink.nsw.gov.au/pc
Email: privacy_nsw@agd.nsw.gov.au

Private business matters

BANKS

Australian Banking and Financial Services Ombudsman

GPO Box 3
MELBOURNE VIC 3001
Phone: 1300 780 808 (cost of a local call)
Fax: (03) 9613 7345
Website: www.bfso.org.au
Email: enquiries@bfso.org.au

INSURANCE MATTERS

Insurance Enquiries and Complaints Ltd

PO Box 561
Collins St West
MELBOURNE VIC 8007
Phone: 1300 780 808 (cost of a local call)
Fax: (03) 9621 2060
Website: www.iecltd.com.au
Email: ios@insuranceombudsman.com.au

Financial Industry Complaints Service Ltd

PO Box 579
Collins St West
MELBOURNE VIC 8007
Phone: (03) 9629 7050
1300 78 08 08 (cost of a local call)
Fax: (03) 9621 2291
Website: www.fics.asn.au
Email: fics@fics.asn.au

Private Health Insurance Ombudsman

Level 7, 362 Kent St
SYDNEY NSW 2000
Phone: (02) 8235 8777
Freecall: 1800 640 695
Fax: (02) 8235 8778
Website: www.phio.org.au
Email: info@phio.org.au

Superannuation Complaints Tribunal

Level 15, 31 Queen St
MELBOURNE VIC 3000
Locked Bag 3060
GPO MELBOURNE VIC 3001
Phone: 1300 780 808 (cost of a local call)
Fax: (03) 8635 5588
Website: www.sct.gov.au
Email: info@sct.gov.au

Telecommunications

Telecommunications Industry Ombudsman

Level 5, 595 Callins St
MELBOURNE VIC 3000
PO Box 276
Collins St West
MELBOURNE VIC 8007
Phone: (03) 8600 8700
Fax: (03) 8500 8797
Freecall: 1800 062 058
TTY: 1800 675 692
Fax: 1800 630 614 freecall
Website: www.tio.com.au
Email: tio@tio.com.au