Contact us

Visit us or send us a letter

Our street address is:

Level 24
580 George Street
Sydney NSW 2000

Our office is located in the HSBC building which is on the corner of George and Bathurst Streets and offers a direct undercover link to Town Hall Station. If you wish to visit us, we prefer you make an appointment. Please call first so we can ensure your complaint is within our jurisdiction and that our staff are available to see you.

Our business hours are: Monday to Friday, 9am-5pm (inquiries section closes at 4pm)

Our mailing address is the same as our street address.

Our facsimile number is: 02 92832911

Call us or send us an email

Our contact numbers and email addresses are:

General inquiries:	02 9286 1000	nswombo@ombo.nsw.gov.au
Toll Free (outside Sydney metro):	1800 451 524
Telephone Typewriter (TTY):	02 9264 8050
Media inquiries:	02 9286 1008	ldu@ombo.nsw.gov.au
Personnel inquiries:		personnel@ombo.nsw.gov.au
Publications inquiry:	02 9286 1072	publications@ombo.nsw.gov.au

If you need language assistance, we can arrange an interpreter for you, or you can contact Telephone Interpreter Service (TIS) yourself before speaking to us. The contact number for TIS is 131 450.

Give us feedback

We welcome any feedback and suggestions.

If your comments relate to our website, send an email to: ldu@ombo.nsw.gov.au

If your comments relate to any other aspects of our work, send an email to: nswombo@ombo.nsw.gov.au

We are committed to improving our service to the public and we welcome your views, even if they are critical. We pay close attention to all suggestions and complaints we receive about our service.

If you are unhappy with our decision, you can ask for your case to be reviewed. All reviews are done by senior staff and by someone other than the person originally assigned to your complaint.

If you are not satisfied with any of the procedures used by the Ombudsman, you can contact the Joint Parliamentary Committee on the Office of the Ombudsman and the Police Integrity Commission. The committee monitors and reviews the Ombudsman's functions. However they cannot review our decisions about individual complaints. Contact details for the committee are as follows:

Clerk to the Committee
Committee on the Office of the Ombudsman
and the Police Integrity Commission
Parliament House
Macquarie Street
Sydney NSW 2000