Guidelines on workplace child protection issues

The following publications are relevant for agencies that are under the Ombudsman’s jurisdiction for child protection issues.

All the publications listed below are free. You can download a publication by clicking on the link, or order a hard copy by using the publications order form or phoning our office on 9286 1072.

Child protection in the workplace: responding to allegations against employees
Child protection in the workplace: notification form
Child protection fact sheet 1: Keeping records
Child protection fact sheet 2: How we assess an investigation
Child protection fact sheet 3: Child protection legislation: what employers and employees need to know
Child protection fact sheet 4: Planning and conducting an investigation
Child protection fact sheet 5:Child protection: responsibilities of heads of agencies
Child protection fact sheet 6: Addressing child protection issues in codes of conduct
Child protection fact sheet 7: Recognising and managing conflicts of interests
Child protection fact sheet 8: Reviewing your child protection policy: an agency self-assessment checklist
Child protection fact sheet 9: Risk management following an allegation against an employee
Child protection fact sheet 10: How the Ombudsman audits agencies that provide services to children
Child protection fact sheet 11: Apologies and child protection

The complaint handler’s tool kit
Investigating complaints: a manual for investigators
Effective complaint handling
Dealing with difficult complainants
Protected disclosure guidelines (5th edition)
Options for redress
Good conduct and administrative practice
Guidelines for dealing with youth complaints