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Annual reports

Date ISBN Publication Title Cost (AUD$) Quantity
2/27/2008 978 1 921131 83 7 Official community visitors annual report 2006-2007 10
12/6/2007 978 1 921131 80 6 Report of Reviewable Deaths in 2006 Vol 2 Child Deaths 22
11/30/2007 978 1 921131 74 5 Report of Reviewable Deaths 2006 Volume 1 Deaths of people with disabilities in care 22
11/30/2007 Report of Reviewable Deaths in 2006 Volume 1 Deaths of people with disabilities in care 0
10/26/2007 Audit of FOI Annual Reporting 2005-2006 (hard copies not available) 0
10/26/2007 978 1 921 131 77 6 NSW Ombudsman annual report 2006-2007 (hard copies not available) 22
9/11/2007 1 9211 3164 0 Official community visitors annual report 2005-2006 10
6/12/2007 978 1 921131 80 6 Report of Reviewable Deaths in 2006 Vol 2 Child Deaths 22
4/12/2007 978 1 921131 78 3 Law Enforcement (Controlled Operations) Act Annual Report 2006 - 2007 11
11/29/2006 1 9211 3162 4 Report of reviewable deaths in 2005 Volume 2: Child deaths 22
11/22/2006 1 9211 3161 6 Report of reviewable deaths in 2005 Volume 1: Deaths of people with disabilities in care 22
10/25/2006 Audit of FOI Annual Reporting 2004-2005 (hard copies not available) 0
10/25/2006 1 9211 3159 4 NSW Ombudsman annual report 2005-2006 22
10/20/2006 1 9211 3160 8 Law Enforcement (Controlled Operations) Act Annual Report 2005-2006 (hard copies not available) 0
12/12/2005 1 921 131 22 5 Official Community Visitors Annual Report 2004-2005 0
12/7/2005 Reviewable Deaths Annual Report 2004: Report of reviewable deaths in 2004 summary sheet (hard copies not available) 0
12/7/2005 1 921131 19 5 Reviewable Deaths Annual Report 2004: Report of Reviewable Deaths in 2004 22
12/5/2005 1 921131 136 Law Enforcement (Controlled Operations) Act Annual Report 2004-2005 (hard copies not available) 11
10/13/2005 Audit of FOI Annual Reporting 2003-2004 (hard copies not available) 0
10/13/2005 1 921 131 00 4 NSW Ombudsman Annual Report 2004-2005 22
12/9/2004 Reviewable Deaths Annual Report summary sheet 2003-2004 (hard copies not available) 0
12/9/2004 07 313 1313 5 Reviewable Deaths Annual Report 2003-2004 11
11/1/2004 0 7313 1312 7 Official Community Visitors Annual Report 2003-2004 (hard copies not available) 0
10/28/2004 07 131 3100 NSW Ombudsman Annual Report 2003 - 2004 (hard copies not available) 0
10/28/2004 Audit of FOI Annual Reporting 2002-2003 (hard copies not available) 0
10/15/2004 0 7313311 0 Law Enforcement (Controlled Operations) Act Annual Report 2003-2004 (hard copies not available) 11
10/26/2003 Audit of FOI Annual Reporting 2001-2002 (hard copies not available) 0
10/26/2003 0 7313 1286 4 NSW Ombudsman Annual Report 2002 - 2003 (hard copies not available) 22
10/29/2002 0 7313 1286 3 NSW Ombudsman Annual Report 2001-2002 (hard copies not available) 22
10/25/2001 NSW Ombudsman Annual Report 2000 - 2001 (hard copies not available) 22


Other Reports
Date ISBN Publication Title Cost (AUD$) Quantity
6/23/2008 0 7313 1334 8 Family Support Services Complaint Handling Review 0
1/15/2008 Complaint handling systems survey report - Departments and Authorities December 2007 0
1/15/2008 Complaint handling systems survey report - Councils December 2007 0
11/13/2007 978 1 921 131 76 9 Review of Emergency Powers to Prevent or Control Disorder 11
1/25/2007 1 9211 3158 6 DNA sampling and other forensic procedures conducted on suspects and volunteers under the Crimes (Forensic Procedures) Act 2000 11
10/25/2006 0 7313 1321 6 Review of the Police Powers (Drug Detection in Border Areas Trial) Act 2003 (hard copies not available) 11
10/25/2006 1 921 131 29 2 Firearm and Explosive Detection Dogs: Review of the Firearms Amendment (Publice Safety) Act 2002 (CD only) 11
10/5/2006 1 921 131 012 Review of Children (Criminal Proceedings) Amendment (Adult Detainees) Act 11
9/14/2006 1921131365 Review of the Police Powers (Drug Detection Dogs) Act 2001 11
2/24/2006 1 921131 21 7 Review of the Crimes (Administration of Sentences) Amendment Act 2002 and the Summary Offences Amendment (Places of Detention) Act 2002 11
11/30/2005 0 7313 1320 8 On the Spot Justice? The Trial of Criminal Infringement Notices by NSW Police (no hard copies availalbe) 22
11/15/2005 0 7313 1335 6 Review of the Police Powers (Internally Concealed Drugs) Act 2001 11
8/16/2005 0 7313 1314 3 Review of the Police Powers (Drug Premises) Act 2001 (Executive summary) 11
5/5/2005 0 7313 1322 4 Review of the Child Protection Register 22
12/16/2004 SOG investigation report (hard copies not available) 0
12/16/2004 Young people with disabilities leaving statutory care (hard copies not available) 0
9/16/2004 Monitoring of disability services (hard copies not available) 0
8/17/2004 Audit of individual planning in funded disability accommodation services (hard copies not available) 0
8/15/2004 0 7313 1295 3 The Forensic DNA Sampling of Serious Indictable Offenders under Part 7 of the Crimes (Forensic Procedures) Act 2000 11
9/29/2003 Vehicles Powers (hard copies not available) 11
8/17/2000 0 7313 1265 1 Vehicle Powers, Questions and Answers (hard copies not available) 11
11/15/1999 0 7313 1260 0 Policing public safety (hard copies not available) 22


Special reports to Parliament
Date ISBN Publication Title Cost (AUD$) Quantity
12/13/2006 1 9211 3167 5 Domestic violence: improving police practice 11
8/3/2006 1 9211 3157 8 Misconduct at the NSW Police College 10
6/29/2006 1 921 131 49 7 DADHC: Monitoring standards in boarding houses 10
5/31/2006 1 921131 34 9 Services for children with a disability and their families (hard copies not available) 10
10/4/2005 0 7313 13399 Improving the quality of land values issued by the Valuer General 11
4/29/2005 0 7313 1322 4 Working with local Aboriginal communities: Audit of the implementation of the NSW Police Aboriginal Strategic Direction (2003-2006) 11
12/9/2004 0 7313 1318 6 Improving outcomes for children at risk of harm - a case study 11
5/9/2004 0 7313 129961 Summary report: Assisting homeless people - the need to improve their access to accommodation and support services (hard copies not available) 0
5/9/2004 0 7313 1297 Assisting homeless people - the need to improve their access to accommodation and support services (Hard copies not available) 0
4/14/2004 0 7313 1304 6 DADHC--The need to improve services for children, young people and their families 10


Discussion and issue papers
Date ISBN Publication Title Cost (AUD$) Quantity
11/13/2007 Ombudsman's submission to the review of the Children and Young Persons (Care and Protection) Act 1998 0
11/12/2007 Care Proceedings In the Children's Court 0
6/29/2007 978 1 921131 72 1 Review of Certain Functions Conferred on Police Under the Law Enforcement (Powers and Responsibilities) Act 2002 Personal Searches Crime Scenes Notices to Produce 0
4/18/2007 978 1 921131 55 4 Review of Parts 2A and 3 of the Terrorism (Police Powers) Act 2002 Preventative Detention and Covert Search Warrants 0
12/11/2006 1 9211 3165 9 Issues Paper: Law Enforcement Legislation Amendment (Public Safety) Act 2005 0
2/11/2006 Public Interest Disclosure Legislation in Australia: Towards the Next Generation (Summary) (hard copies not available) 0
2/11/2006 Public Interest Disclosure Legislation in Australia: Towards the Next Generation (hard copies not available) 0
3/1/2005 0 7313 13194 Review of the Crimes (Administration of Sentences) Amendment Act 2002 and the Summary Offences Amendment (Places of Detention) Act 2002 0
1/10/2004 Complaint handling in NSW Universities (hard copies not available) 0


Guidelines
Date ISBN Publication Title Cost (AUD$) Quantity
4/10/2008 987 1 921131 70 7 Guidelines for dealing with youth complaints 0
8/17/2007 9780 7313 32878 The NSW FOI Manual (for a hard copy contact Department of Premier and Cabinet) 0
8/6/2007 978 1 921131 73 8 Apologies, a practical guideline 22
2/10/2007 978 1 921131 35 6 Unreasonable complainant conduct: interim practice manual (hard copies not available) 25
12/8/2006 1 9211 3158 3 Complaint handling at universities: best practice guidelines (hard copies not available) 0
5/20/2006 1 921131 52 7 Good Conduct and Administrative Practice 49.5
6/15/2004 Options for Redress (hard copies not available) 0
6/15/2004 0 7313 1301 1 The Complaint Handler's Tool Kit (2nd Edition) (hard copies not available) 99
6/1/2004 0 7313 1307 0 Investigating Complaints - A manual for Investigators 49.5
6/1/2004 0 7313 1306 2 Effective complaint handling 19.8
6/1/2004 0 7313 1299 6 Child Protection in the Workplace Responding to allegations against employees 0
6/1/2004 Child Protection in the Workplace: Notification Form (hard copies not available) 0
5/1/2004 Model internal reporting policy for state government agencies (hard copies not available) 0
5/1/2004 0 7313 1302 X Protected Disclosure Guidelines (5th edition) 49.5
1/5/2004 Model internal reporting policy for councils (hard copies not available) 0
1/6/2002 07 313 1275 9 Enforcement guidelines for councils (hard copies not available) 0
6/1/2000 07 313 1263 5 Better Service and Communication for Council (hard copies not available) 0
1/7/1997 FOI Policies and Guidelines (2nd edition) (hard copies not available) 0


Fact sheets
Date ISBN Publication Title Cost (AUD$) Quantity
6/17/2008 978 1 921132 05 6 Information sheet: The Ombudsman and you 0
6/17/2008 978 1 921131 87 5 Information sheet: NSW Ombudsman's work with Juvenile Justice 0
5/8/2008 0 7313 1337 2 Information sheet: Protection of whistleblowers Practical alternatives to confidentiality (hard copies not available) 0
4/2/2008 978 1 921131 752 International Students Fact Sheet 0
4/2/2008 978 1 921131 84 4 Reviewable Disability Deaths: Frequently Asked Questions 0
2/9/2007 1 9211 3145 4 Council fact sheet No 5: Apologies by Council 0
2/9/2007 1 9211 3154 3 Child protection fact sheet No 11: Apologies and Child Protection 0
2/9/2007 1 9211 3169 1 Community Services Division fact sheet No 5: Apologies by community service providers 0
12/10/2006 1 9211 3163 2 Public sector agencies fact sheet No 01: Apologies by Public Officials and Agencies 0
7/27/2006 1 921131 50 0 Information sheet: Our work with Aboriginal communities 0
5/15/2006 1 921131 33 0 Guarantee of service 0
3/15/2006 1 921131 28 4 Information sheet: Apologies (hard copies not available) 0
2/5/2006 0 7313 1298 8 Community Services Division fact sheet No 1: The Ombudsman's role in community services 0
2/2/2006 1 921131 17 9 Public sector agencies fact sheet No 24: Expectations in service provision 0
2/2/2006 1 921131 21 7 Public sector agencies fact sheet No 26: Z: A-Z of public administration 0
2/2/2006 1 921131 16 0 Public sector agencies fact sheet No 23: Whistleblowing 0
2/2/2006 1 921131 18 7 Public sector agencies fact sheet No 25: Youth participation 0
2/2/2006 1 921131 15 2 Public sector agencies fact sheet No 22: Very difficult complainants 0
2/2/2006 0 7313 1336 4 Public sector agencies fact sheet No 20: Transparency and accountability 0
2/2/2006 0 7313 1316 Public sector agencies fact sheet No 19: Security of information 0
2/2/2006 1 921131 14 4 Public sector agencies fact sheet No 21: Useful tips 0
1/15/2006 Official Community Visitors Fact Sheet No 1: Official Community Visitors 0
1/2/2006 07313 1329 1 Public sector agencies fact sheet No 15: Oversight of public administration 0
11/15/2005 0 7313 1338 0 Information sheet: Child protection policy framework for children's services 0
10/17/2005 0 7313 1333 Protected disclosures fact sheet: Am I dealing with a protected disclosure? 0
6/25/2005 0 7313 13267 Public sector agencies fact sheet No 12: Legal advice 0
6/25/2005 0 7313 1327 5 Public sector agencies fact sheet No 13: Maladministration 0
6/25/2005 0 7313 1328 3 Public sector agencies fact sheet No 14: Natural Justice/procedural fairness 0
6/25/2005 0 7313 1330 5 Public sector agencies fact sheet No 16: Public interest 0
6/25/2005 0 7313 1331 3 Public sector agencies fact sheet No 17: Quality customer service 0
6/25/2005 0 7313 1332 1 Public sector agencies fact sheet No 18: Reasons for decision 0
6/25/2005 0 7313 1325 9 Public sector agencies fact sheet No 11: Knowledge of wrong conduct 0
6/20/2005 0 7313 1324 0 Public sector agencies fact sheet No 10: Jurisdiction and Functions of the Ombudsman 0
5/25/2005 0 7313 1323 2 Police fact sheet: Advice for people working with youth: Young people with complaints about police 0
8/1/2004 Child protection fact sheet No 06: Addressing child protection issues in codes of conduct 0
8/1/2004 Child protection fact sheet No 07: Recognising and managing conflict of interests 0
8/1/2004 Child protection fact sheet No 08: Reviewing child protection policies: an agency self-assessment checklist 0
8/1/2004 Child protection fact sheet No 05: Child protection: Responsibilities of heads of agencies 0
8/1/2004 Child protection fact sheet No 09: Risk management following an allegation against an employee 0
8/1/2004 Child protection fact sheet No 10: How the Ombudsman audits agencies that provide services to children 0
8/1/2004 Child protection fact sheet No 03: Child Protection Legislation: What Employers and Employees Need to Know (hard copies not available) 0
8/1/2004 Child protection fact sheet No 04: Planning and conducting an investigation 0
8/1/2004 Child protection fact sheet No 02: How we assess an investigation 0
8/1/2004 Child protection fact sheet No 01: Keeping records (hard copies not available) 0
8/1/2004 Public sector agencies fact sheet No 09: Investigation of Complaints 0
3/1/2004 Public sector agencies fact sheet No 06: Frankness and Candour 0
3/1/2004 Public sector agencies fact sheet No 08: Handling complaints 0
3/1/2004 Public sector agencies fact sheet No 04: Discretionary Powers 0
3/1/2004