What's New

• Latest news
  • Archived news
• Latest publications
• Latest media releases
  • Archived media releases
• Upcoming workshops
• Higlighted reports

About Us

• Highlights of our work
• Our responsibilities
  • Deal with complaints
  • Oversee and monitor investigations
  • Scrutinise systems
  • Hear appeals on witness protection issues
  • Review the situation of people in care
  • Monitor and review community services
  • Review reviewable deaths
  • Review the implementation of legislation
  • Provide information and advice
  • Coordinate Official Community Visitors program
  • Provide community education and training
• Organisation structure
  • Our executives
  • The general team
  • The police team
  • The child protection team
  • The community services division
  • The corporate team
• Annual reports
• Policies
  • Code of conduct
  • Compliments and complaints
  • Conflict of interests
  • Ethnic Affairs Priority Statement
  • Guarantee of service
• Current interagency arrangements
• Legislation
  • Maladministration or "wrong conduct"
• Corporate plan
• Employment opportunities
• Information for students

Complaints

• What you can complain to us about
  • Public sector agencies
  • Local government
  • NSW Police
  • Community services
  • Workplace child protection
  • Correctional centres
  • Freedom of information
  • Protected disclosure
• What you cannot complain to us about
• Tips for making a complaint
• Other complaint handling bodies
• Online complaint form
• Workplace child protection notification form

Guidelines for agencies

Guidelines on workplace child protection issues
Guidelines for community services providers
Guidelines for public sector agencies and councils

Training & Workshops

• Workshops on complaint handling
  • Complaint handling for front line staff
  • Dealing with difficult complainants
  • Art of negotiation
  • Resolving consumer complaints
  • Towards best practice in complaints management
• Workshops for consumers of community services
  • The rights stuff
• Workshops on workplace child protection
  • Responding to allegations against employees
  • Child protection policy development
  • Risk management
  • Briefings abpit Part 3A of the Ombudsman Act
• Workshops on reviewable deaths issues
• Workshops on police and community relationship
• Information sessions on the role of the Ombudsman
• Workshop registration form

Publications

• Annual reports
• Special reports to Parliament
• Discussion and issues papers
• Guidelines
• Fact sheets
• Brochures
• Newsletters
• Forms
• Information in other languages
• Complete list of reports
• Online order form

FAQs

Links